We will notify you as soon as we have a solution or update to this topic. Once you have followed all the steps in the article above and still experience the H202 error (your file is hosted on a Windows Server 2012 server), sign up to be notified below. There were also the following lines at the bottom of the article: They only thing they would point to is an article in their knowledge base that walk you through the same steps we had taken. When asked if there was any additional help we could get from them, like Tier 2 support, we were informed that there was no additional support that is available to clients and we were on our own to figure out what the problem was with the ports. After spending another half day with Quickbooks support, they declared that there was something blocking the ports they needed open on the server. We still could not get multi-user access to the new Quickbooks 2014 version of the database. We installed the file and started testing. Instructions were given and the file was made available late Thursday. Not having heard from Quickbooks by mid-day Tuesday, the client called Quickbooks and discovered that the database group had received the file, but had no idea what they were supposed to do with it. Since it was the Wednesday before a holiday weekend, we were hoping we would get notified that the file was available on Friday, but more realistically, we figured we would hear on Tuesday. After several hours of conversion attempts and diagnostics, our Quickbooks tech declared that there was something wrong with the Quickbooks database and it needed to be sent into their database group for repair. Since we had to change to Quickbooks 2014 for payroll support, the recommendation from tech support was to upgrade to Quickbooks 2014 to see if that fixed the problem. Each of the users could access and work with the Quickbooks 2011 database, but only in single user mode we could not change to multi-user mode. In this case, 5 users access Quickbooks as a major function of their job. The installation of the new server and all the new workstations worked like a charm. Like most IT professionals, the plan was to do one upgrade at a time to try and keep the number of things that changed to a minimum. and Windows™ is registered trademark of Microsoft, Inc. For those that are legal eagles, I should note that Quickbooks™ is a registered trademark of Intuit, Inc. They had been running Quickbooks 2011 and needed to upgrade to Quickbooks 2014 to support their payroll functionally. Like most small businesses, they use Quickbooks extensively to run their business. I just upgraded a client’s network to a Windows 2012 R2 Essential server. But today, after spending about hours and hours with tech support from both Quickbooks and Microsoft, I’m writing about a technical issue. Usually I write more about technology from a business owner’s perspective.
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